{"id":162224,"date":"2024-09-05T13:26:07","date_gmt":"2024-09-05T12:26:07","guid":{"rendered":"https:\/\/www.zeff.com\/uk\/?page_id=162224"},"modified":"2025-04-17T16:14:05","modified_gmt":"2025-04-17T15:14:05","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.zeff.com\/uk\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"\n
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Frequently Asked Questions<\/h1>\n <\/div>\n <\/div>\n \n <\/div>\n <\/div>\n<\/div>\n\n\n\n
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How do I obtain a quote?<\/p>\n <\/summary>\n

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There\u2019s an option to generate a quote in the checkout process \u2014 just add the items to your shopping basket to get your quote. If you still have questions, or specific requirements, you can email our friendly team at support@zeff.com<\/a> and we\u2019ll be happy to help.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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How much does delivery cost and are big orders more expensive?<\/p>\n <\/summary>\n

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Delivery charge is \u00a37.50 + VAT for UK mainland, and \u00a330.00 + VAT for UK non-mainland. These charges are the same whether you order multiple items, or just one.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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Do you offer credit accounts?<\/p>\n <\/summary>\n

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For public sector organisations, we offer 30-day credit accounts. Just email support@zeff.com<\/a> to open an account.
\nAlternatively, we offer pro-forma payment allowing you to pay whenever suits you.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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Do you offer trade accounts?<\/p>\n <\/summary>\n

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Yes, we do – but we need to apply some strict criteria. Email our team support@zeff.com<\/a> to find out more.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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What payment options are available?<\/p>\n <\/summary>\n

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You can pay by card on this website to get your order right away. If you\u2019d prefer to pay by pro-forma invoice, you can select this option at checkout. This will give you the option to pay by bank transfer at a time that suits you.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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Can I pay over the phone?<\/p>\n <\/summary>\n

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Due to GDPR regulations, we\u2019re not able to process your card details by phone. Payments should be made by card on the website or by bank transfer.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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How long does delivery take?<\/p>\n <\/summary>\n

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Provided the item\/s are in stock, your order should arrive the working day after the despatch day. For order values over \u00a31500, delivery is usually 2-3 working days.
\nWhilst we try our very best to deliver on schedule, there are occasions when we are not able to do so. Zeff cannot guarantee to meet the deadlines outlined above. We accept no responsibility for the consequences of delivering late or early.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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How do I track my order?<\/p>\n <\/summary>\n

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Log into your account and click on \u2018track order\u2019 next to your order in the order history list.<\/p>\n <\/div>\n <\/div>\n <\/details>\n

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How do I obtain a proof of delivery for a completed order?<\/p>\n <\/summary>\n

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Log into your account and click on \u2018track order\u2019 next to your order in the order history list. This will launch a link to the courier website, which offers a proof of delivery option.<\/p>\n <\/div>\n <\/div>\n <\/details>\n <\/div>\n <\/div>\n

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