{"id":52,"date":"2016-01-25T13:42:36","date_gmt":"2016-01-25T13:42:36","guid":{"rendered":"http:\/\/greenwarehouse.wpengine.com\/?page_id=52"},"modified":"2025-04-22T12:04:38","modified_gmt":"2025-04-22T11:04:38","slug":"returns","status":"publish","type":"page","link":"https:\/\/www.zeff.com\/fr\/returns\/","title":{"rendered":"Retours et remboursements"},"content":{"rendered":"\n<div class=\" white-bckg page-header block-spacing\">\n    \n    <div class=\"wrapper\">\n        <div class=\"inner-wrap\">\n                                                        <h1 class=\"no-margin\">Retours et remboursements<\/h1>\n                            \n                            <p>Tout ce que vous devez savoir sur les retours de commandes et les remboursements.<\/p>\n                    <\/div>\n    <\/div>\n<\/div>\n\n\n<section   class=\"standard-content-block block-spacing \">\n    \n    <div class=\"wrapper\">\n        <div class=\"grid no-col-margins\">\n            <div class=\"col-12 col-md-8\">\n                <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Annulation avant l&rsquo;exp\u00e9dition<\/h2>\n\n\n\n<p>Vous pouvez annuler votre commande en envoyant un courriel \u00e0 info@zeff.com, \u00e0 condition que votre commande n&rsquo;ait pas \u00e9t\u00e9 pr\u00e9par\u00e9e pour \u00eatre exp\u00e9di\u00e9e<\/p>\n\n<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n\n\n<section   class=\"standard-content-block block-spacing \">\n    \n    <div class=\"wrapper\">\n        <div class=\"grid no-col-margins\">\n            <div class=\"col-12 col-md-8\">\n                <div class=\"acf-innerblocks-container\">\n\n<h2 class=\"wp-block-heading\">Retour de marchandises<\/h2>\n\n\n\n<p>Vous pouvez retourner les produits non ouverts pour quelque raison que ce soit, \u00e0 tout moment dans les 14 jours suivant leur r\u00e9ception, pour un remboursement ou un \u00e9change. Contactez Zeff pour obtenir un num\u00e9ro de retour avant de renvoyer les marchandises &#8211; envoyez simplement un courriel \u00e0 info@zeff.com pour demander un num\u00e9ro de retour. Lorsque nous recevrons les marchandises, nous vous rembourserons le montant pay\u00e9 (moins les frais d&rsquo;exp\u00e9dition initiaux). Veuillez noter que :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les frais de retour sont \u00e0 votre charge.<\/li>\n\n\n\n<li>Nous n&rsquo;acceptons pas les produits utilis\u00e9s ou ouverts, sauf si vous apportez la preuve qu&rsquo;ils sont d\u00e9fectueux ou endommag\u00e9s.<\/li>\n\n\n\n<li>Nous n&rsquo;acceptons pas les retours de produits personnalis\u00e9s.<\/li>\n\n\n\n<li>Tout ce qui pr\u00e9c\u00e8de n&rsquo;affecte pas vos droits l\u00e9gaux.<\/li>\n<\/ul>\n\n\n\n<p>Veuillez consulter nos\u00a0<a href=\"https:\/\/www.zeff.com\/wp-content\/uploads\/sites\/3\/2025\/01\/Conditions-generales-de-vente-Zeff-FR.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">conditions g\u00e9n\u00e9rales de vente<\/a>\u00a0ici.<\/p>\n\n<\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-52","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Retours et remboursements - Zeff (FR)<\/title>\n<meta name=\"description\" content=\"Informations sur notre politique de retour de commandes et de remboursements de Zeff. 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